Nowwaiting Privacy Policy
Place & Co., Ltd. (hereinafter referred to as the "Company") collects and processes the user's personal information in the process of providing the now-waiting service. The company considers the protection of users' personal information very important and strives to comply with related laws such as the Personal Information Protection Act, and establishes and discloses the following personal information processing policy to protect users' personal information and handle related grievances quickly and smoothly in accordance with Article 30 of the Personal Information Protection Act.
1. Personal Information Collection Items and Processing Purpose
The purpose of processing, collection items, and retention period of personal information collected by the company are as follows.
A. Member (Consent of the data subject)
B. Service users (personal information that can be collected without consent)
C. Members provided by third parties (collected from other data subjects)
D. Affiliated stores
Information can be automatically generated or collected in the course of using the service for purposes such as ensuring service stability, providing safe services, and restricting violations of laws and terms of use.
Service usage records, access logs, transaction records, IP information, cookies, bad and fraudulent usage records, mobile device information (model name, mobile carrier information, OS information, screen size, language and country information, advertising ID, device identification information, etc.)
Information necessary to identify illegal/unauthorized access to services and service applications and related records, records access attempts to services and service applications, and to verify the safe operating environment of services and service applications
In addition, according to the Personal Information Protection Act, the company may use personal information or provide it to a third party without the consent of the user, taking into account the following matters to the extent reasonably related to the original purpose of collection.
Is it reasonably relevant to the original purpose of collection
Is there any predictability of further use or provision of personal information in light of the circumstances or processing practices in which personal information has been collected
Whether it unduly infringes on the interests of users
Whether measures necessary for securing safety, such as processing pseudonyms or encryption, have been taken
2. Retention period and destruction of personal information
The company will destroy the personal information without delay if the user withdraws his/her consent or achieves the purpose of processing the personal information retention period.
If personal information must be stored for a certain period of time according to the law despite the expiration of the period of personal information agreed by the user or the purpose of processing has been achieved, the personal information will be stored separately according to the provisions of the law during that period.
The procedure and method of destroying personal information are as follows
Repeal procedure : : After achieving the purpose of personal information, it is destroyed without delay, except when it is required to keep it separately for a certain period of time according to the relevant laws and regulations.
How to destroy : : Personal information stored in the form of electronic files is permanently destroyed in a way that cannot be reused, and personal information printed on paper documents is destroyed by grinding or incineration with a grinder.
3. Provision of personal information to third parties
The company uses the user's personal information.within the purpose of use, which is guided by the items for collecting personal information and the purpose of use.
The status of providing personal information to third parties is as follows.
4. consignment processing of personal information
The company entrusts the processing of personal information to provide services smoothly as follows, and when signing a consignment contract, matters related to responsibility, such as prohibition of processing personal information other than the purpose of consignment, technical and administrative protection measures, re-entrustment restrictions, management and supervision of trustees, and compensation for damages, are specified in documents such as contracts and supervised whether the trustee handles personal information safely. The status of personal information consignment processing is as follows.
A. Domestic
B. Overseas
The company is transferring the user's personal information abroad to provide services, etc. as follows.5. Rights and obligations of users and methods of exercise.
Users can exercise their rights to view, correct, delete, and suspend personal information at any time to the company.
Confirming consent to collecting personal information and receiving marketing
You can view or withdraw your consent through the Nowwaiting Personal Information Collection and Marketing Acceptance page . Upon withdrawal of consent, it is considered membership withdrawal and your personal information will be deleted immediately.
However, in the following cases, withdrawal of consent, suspension of processing, correction, and deletion may not be possible.
Where there are special provisions in the statute or it is inevitable to fulfill the statutory obligations
Where there is a risk of harming the body or life of another person or unreasonably infringing on the property and other interests of another person
Where the user fails to provide the services agreed with the user without processing personal information, and the user does not clearly state his/her intention to terminate the contract
In addition to the right to protect personal information, users also have an obligation to protect themselves and not to infringe on other people's personal information. Be careful not to leak personal information, including mobile phone numbers, and cannot transfer or lend personal information to others, and if you steal and use other people's personal information, you may lose your membership and be punished according to related laws.
6. Personal Information Protection Officer and method of remedy for infringement of rights and interests
The company is in charge of handling personal information, designates a personal information protection officer and a personal information protection department to handle user complaints, receive and process personal information access claims, and remedy damage. If you need counseling on personal information infringement, you can contact a state agency.
Privacy Officer: Jaeheon Kim (CEO/CPO)
Personal Information Protection Department: Business Operation Team (waiting@placen.co.kr)
For all personal information protection-related inquiries and complaints that occur when using the Nowwaiting service, please contact the Personal Information Protection Officer or Customer Center.
Customer Center: 1522-5954 / waiting@placen.co.kr
7. Remedies for infringement of rights and interests
In order to receive relief due to personal information infringement, you can apply for dispute resolution or counseling to the Personal Information Dispute Mediation Committee and the Personal Information Infringement Reporting Center of the Korea Internet & Security Agency. In addition, please contact the following institutions for reporting and consultation on other personal information infringement.
Personal Information Dispute Mediation Committee: (without national code) 1833-6972 (https://www.kopico.go.kr)
Personal Information Infringement Reporting Center: (without country code) 118 (https://privacy.kisa.or.kr/main.do)
Supreme Prosecutors' Office: (without country code) 1301 ( (https://www.spo.go.kr/site/spo/main.do)
National Police Agency: 182 (without country number) 182 ( (https://ecrm.police.go.kr/minwon/main)
8. Measures to ensure the safety of personal information
The company is taking the following measures to ensure the safety of users' personal information.
The company complies with all legal requirements under the Privacy Act and strives to safely manage users' personal information through periodic internal/external security checks.
Management measures: Establishment and implementation of internal management plans, regular in-house training, self-audit, etc
Technical measures: Management of access rights to personal information processing systems, etc., installation of access control systems, encryption of personal information, installation of security programs, etc
Physical measures: Control of access to computer rooms, data storage rooms, etc
9. Matters concerning the installation and operation of automatic personal information collection devices and their refusal
A cookie is a small amount of information that a website sends to a user's browser (e.g., Edge, Chrome, Firefox, and other mobile browsers). The company uses cookies that store and find users' information from time to time. Cookies identify the user's computer or mobile device, but not the user personally.The company uses cookies for the following purposes.
Provide differentiated information for each device by loading an advertisement identifier and device ID on a cookie
By analyzing the frequency of access or stay of members and non-members, the user's preferences and areas of interest are identified and used for target marketing
It analyzes the details of the information you click on and the traces of the information you looked at with interest to provide personalized services on your next access
Analyzing the habits of members and using them as a measure for service reorganization, etc
Users have options for cookies and can refuse to save them using the instructions below. However, if you refuse to save cookies, you may have difficulty using some services. If you would like to refuse to collect cookies, please check the guidance below.
Web browser
Edge: Settings > Privacy, Search, and Services > Tracking Protection > Choose whether or not to track and level
Chrome: Settings > Privacy and Security > Third-Party Cookies > Blocking Third-Party Cookies
Safari : Settings > Advanced > Block All Cookies
Mobile
Android
Chrome : Settings > Site Settings > Third-Party Cookies > Block Third-Party Cookies
Samsung Internet: Settings > Internet Usage History > Delete Internet Usage History > Select Cookies and Site Data > Delete Data
IOS
Chrome: Settings > Privacy and Security > Delete Internet Usage History > Choose Cookie Site Data > Delete Internet Usage History Delete
Safari: Settings > Safari > Advanced > Set All Cookies to Block Set
10. Processing of personal location information
The company protects users' personal location information by complying with the law on the protection and use of location information. Details on the processing of personal location information can be found through the terms and conditions of use of location information.
The company uses personal location information for the purpose of providing the following services to the subject of personal location information and does not store location information in the system during the process of processing personal location information.
Service for providing search results using location information: Purpose of identifying customers who use the service within a specific store radius
The company does not store personal location information, but if it needs to be destroyed in the future by achieving the purpose of processing personal location information, we will destroy it in the following ways that cannot be restored or reproduced.
Personal information printed on paper: grind or incinerate with a grinder
Personal information stored in electronic file format: deleting records using non-reusable technical methods
The company is not providing personal location information to third parties. In the future, if it is necessary to provide it to a third party designated by the personal location information subject, the following measures will be taken.
The recipient and the purpose of the provision shall be notified in advance to the subject of personal location information, and consent shall be received
The person who receives personal location information from the relevant communication terminal device, the date and time of provision and the purpose of provision shall be notified immediately
If the personal location information subject uses a communication terminal device that does not have a text, voice, or video reception function or requests notification by a separate communication terminal device, e-mail or electronic message in advance, it shall be notified by a designated communication terminal device, e-mail or electronic message
The rights and obligations of the company's children under the age of 8 and the methods of exercising them are as follows.
If a person liable for protection of the following cases (hereinafter referred to as "children under the age of 8", etc.) agrees to use or provide personal location information for the protection of life or body of children under the age of 8, etc., the company shall deemed to have his/her consent.
a child under eight years of age
a rich person
A person with a mental disability under Article 2 (2) 2 of the Welfare of Persons with Disabilities Act and a person with a severe disability under Article 2 (2) 2 of the Employment Promotion and Vocational Rehabilitation Act (limited to those registered as persons with disabilities under Article 29 of the Welfare of Persons with Disabilities Act)
A person liable for protection who intends to consent to the use or provision of personal location information for the protection of life or body of a child under the age of 8 shall submit a written consent form to the company along with a document proving that he/she is a duty of protection.
If the person in charge of protection agrees to use or provide personal location information for children under the age of 8, etc., he/she may exercise the entire rights of the subject of personal location information.
The company designates a location information management manager to protect location information and handle complaints related to location information.
Director of Location Information Management: Jaeheon Kim
Phone number: 1522-5954
Email address: waiting@placen.co.kr
11. Revision of the Personal Information Processing Policy and its announcement
If the personal information processing policy is changed, the company will notify it on its website and take measures to make it easier for users to recognize the changes at any time.
Announcement Date: November 29, 2025
Effective date: January 08, 2026
Revision notice
Guidance on the revision of the Nowwaiting Privacy Policy (2026.01.08)
In order to provide better services, Nowwaiting's personal information processing policy will be changed as follows.
▶ Privacy Policy Changes and Change Date: January 8, 2026
▶ Key Changes to the Privacy Policy
We will always do our best to provide better services.
We ask for your continued service use and interest in the future.
Thank you.
Purpose of Processing
Collection Items
Retention period
・ Implementation of contracts and service delivery
・ Statistics and Analysis of Service Performance Information
・ service improvement · Notification and delivery of information
・ Consultation, complaint, and complaint handling
・ Prevention of Illegal and Unauthorized Use
<Mobile>When linking Kakao Talk
Mobile phone number, profile information (nickname/profile photo), e-mail
<Mobile>When linking Naver
User identifier, mobile phone number, and member name
<Mobile>At the time of self-authentication
Mobile phone number
<Site>Waiting
Mobile phone number, e-mail
<On-site>When ordering
Mobile phone number
Withdrawal or withdrawal of consent without delay
Providing information on personalized product and service benefits
Mobile phone number, e-mail
Withdrawal or withdrawal of consent without delay
Purpose of Processing
Collection Items
Retention period
Implementation of a contract and service delivery (on waiting and booking)
Mobile phone number, name
Deleted within 5 days of entry date
a place where someone is offered
Purpose of Processing
Collection Items
Retention period
Shinsegae
Shinsegae Sign up and use the queue/reservation service
Mobile phone number
Withdrawal or withdrawal of consent without delay
Shinsegae,Time-squre
Shinsegae Sign up and use the queue/reservation service
Name, mobile phone number
Withdrawal or withdrawal of consent without delay
a legal basis
Purpose of Processing
Collection Items
Retention period
Article 15 (1) 4 of the Personal Information Protection Act(Performance of contract, now waiting service)
-
・ Performance of contracts and service delivery
-
・ Charge settlement, claim, collection, and collection
-
・ Notification and delivery of information
-
・ Consultation, complaint, and complaint handling
<When filling out the application form>
・ Business information (business name, business owner name, business registration number, business contact information, business address)
・ Payer information (payer name, contact information, date of birth)
<When managing the spot>
・ Store information (store name (store name), representative contact information, mobile phone number, address, e-mail)
・ Staff management (name, mobile number, <When managing bills>
class・ Tax invoice information (person in charge, email, contact information)
until the end of the contract
Article 15 (1) 4 of the Personal Information Protection Act(Performance of contract, Toss payment)
-
・ Performance of contracts and service delivery
-
・ Charge settlement, claim, collection, and collection
-
・ Notification and delivery of information
-
・ Consultation, complaint, and complaint handling
Name, email address, payer number (date of birth or business registration number), credit card number, credit card expiration date, password, first 2 digits
until the end of the contract
Article 15 (1) 4 of the Personal Information Protection Act(Performance of contract, application for automatic transfer of CMS)
・ Performance of contracts and service delivery
・ Charge settlement, claim, collection, and collection
・ Notification and delivery of information
・ Consultation, complaint, and complaint handling
account transfer
Applicant information (name, business name, contact number, mobile phone number), financial information (bank name, deposit name, account number, business registration number, mobile phone number)
Credit card payment
Name, mobile phone number, payer number (date of birth or business registration number), credit card number, credit card expiration date, 2 digits before password, e-mail
Keep automatic transfer application for 5 years after termination
Article 15 (1) 4 of the Personal Information Protection Act(Performance of contract, now waiting)
・ Consultation inquiries
Name of person in charge, e-mail, mobile phone number, store information (branch name, industry, region), and inquiry content
Until the end of the consultation inquiry
(However, if not contracted, keep it for one year as of the registration date)
Retention information
Items held
Retention period
a legal basis
Record of withdrawal of contract or subscription, etc
(Members) Mobile phone number and name
(Partner) Name, Phone Number, Email
5 Years
Consumer Protection Act in the Electronic Commerce Act, etc
Record of withdrawal of contract or subscription, etc
(Members) Mobile phone number and name
(Partner) Name, Phone Number, Email
5 Years
Consumer Protection Act in the Electronic Commerce Act, etc
Record of withdrawal of contract or subscription, etc
Details of consultation and personal information necessary for consultation
3 Years
Consumer Protection Act in the Electronic Commerce Act, etc
Record of display and advertising
(Members) Mobile phone number and name
(Partner) Name, Phone Number, Email
6 Months
Consumer Protection Act in the Electronic Commerce Act, etc
Website Visit History
Email, mobile phone number, access log, IP, cookie, mobile device information
3 Months
Communications Secret Protection Act
the recipient of the offer
Purpose of provision
Items to be provided
Retention period
Service subscription store
(List of third-party providers of personal information)
Confirmation of users and usage information, handling civil petitions, etc. of performance of contracts and provision of services
Resolving consumer disputes and checking sales statistics
Service usage information (at the time of user input), name, mobile phone number, e-mail (for foreigners)
In the event of withdrawal of consent, it is reversed without delay
Trustee (re-trustee)
Details of consignment work (re-consignment work)
LG U+
Service related to sending messages
KICC, Hyosung FMS, Toss Payments
electronic payment service
Mychango, CJ Korea Express
Product delivery, product installation, return, refund
Linkhub
Issuance of tax invoice
TWC
Customer consultation
Modusign
Providing electronic signature services
a consignment company
Information Management Director Contact
Country to be transferred
Details of consignment work
Personal information items entrusted
Date and time of consignment
Retention period
Wix.comLtd.
Israel
Customer consultation service
Name, store name, contact information, consultation details
Transfer over the network at the point of service consultation
Upon withdrawal of consent or termination of the consignment contract