privacy policy
Place & Co., Ltd. (hereinafter referred to as the "Company") collects and processes users' personal information while providing Now Waiting services. The Company considers the protection of users' personal information extremely important and strives to comply with the Personal Information Protection Act and other relevant laws and regulations. Pursuant to Article 30 of the Personal Information Protection Act, the Company establishes and discloses the following personal information processing policy to protect users' personal information and promptly and smoothly address any complaints related to such information.
1. Personal information collection items and processing purposes
The purpose of processing, items collected, and retention period of personal information collected by the company are as follows.
A. Member (Consent of the information subject)
Purpose of processing
Collection items
Collection items
Performance of contracts and provision of services (when waiting or making reservations)
Service usage performance information statistics and analysis
New service development and service improvement
Delivery of notices and guidance
Consultation, Complaints, and Civil Affairs
Prevention of illegal and fraudulent use
<Mobile> When linking to KakaoTalk, mobile phone number, profile information (nickname/profile photo), email
<Mobile> When connecting to Naver, user identifier, mobile phone number, member name
(Mobile) When authenticating with a cell phone, enter your phone number
(On-site) When waiting, please provide your mobile phone number and email address
When ordering (on-site), please provide your mobile phone number
Destroyed without delay upon withdrawal of consent or withdrawal
Providing information on personalized product and service benefits
Mobile phone number, email
Destroyed without delay upon withdrawal of consent or withdrawal
B. Service users (personal information that may be collected without consent)
Purpose of processing
Collection items
Retention period
Performance of contracts and provision of services (when waiting or making reservations)
Mobile phone number, name
Deleted within 5 days from the date of entry
C . Members provided by third parties (collected from sources other than the data subject)
Where to get it
Purpose of processing
Collection items
Retention period
New World
Sign up for and use the queue/reservation service
Mobile phone number
Destroyed without delay upon withdrawal of consent or withdrawal
Starfield, Times Square
Sign up for and use the queue/reservation service
Name, mobile phone number
Destroyed without delay upon withdrawal of consent or withdrawal
A. Affiliate
Legal basis
Purpose of processing
Collection target
Retention period
Article 15, Paragraph 1, Subparagraph 4 of the Personal Information Protection Act (Contract Performance, Now Waiting Service)
Article 15, Paragraph 1, Subparagraph 4 of the Personal Information Protection Act
(Contract performance, Toss payment)
Performance of contracts and provision of services
Billing, billing, collection, and collection
Delivery of notices and guidance
Consultation, Complaints, and Civil Affairs
<When filling out the application form> Business information (business name, business owner name, business registration number, business contact information, business address) / Payer information (payer name, contact information, date of birth)
< When managing a spot > Store information (store name (branch name), representative contact information, mobile phone number, address, email) / Staff management (name, mobile phone number, email)
< When managing invoices > ・ Tax invoice information (contact name, email address, contact information)
Name, email address, payer number (date of birth or business registration number), credit card number, credit card expiration date, first two digits of password
Until the end of the contract
Article 15, Paragraph 1, Subparagraph 4 of the Personal Information Protection Act (Contract Performance, CMS Automatic Transfer Application)
Performance of contracts and provision of services
Billing, billing, collection, and collection
Delivery of notices and guidance
Consultation, Complaints, and Civil Affairs
account transfer
Applicant information (name, business name, contact information, mobile phone number), financial information (bank name, depositor name, account number, business registration number, mobile phone number)
Credit card payment
Name, mobile phone number, payer number (date of birth or business registration number), credit card number, credit card expiration date, first two digits of password, email
Stored for 5 years after cancellation of automatic transfer application
Article 15, Paragraph 1, Subparagraph 4 of the Personal Information Protection Act (Contract Performance, Now Waiting)
Consultation Inquiry
Contact person's name, email, mobile phone number, store information (branch name, industry, region), inquiry details
Until the end of consultation inquiry
(However, if the contract is not completed, it will be kept for 1 year from the registration date)
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Information may be automatically generated or collected during the process of using the service for purposes such as ensuring service stability, providing safe services, and restricting violations of laws and service terms and conditions.
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Service usage records, access logs, transaction records, IP information, cookies, records of improper and fraudulent use, mobile device information (model name, mobile carrier information, OS information, screen size, language and country information, advertising ID, device identification information, etc.)
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Illegal/unauthorized access to services and service applications and related records, records of access attempts to service applications, and information necessary to verify the safe operation environment of services and service applications.
In addition, the Company may use or provide personal information to third parties without the user's consent, taking into account the following matters, within the scope reasonably related to the original purpose of collection, in accordance with the Personal Information Protection Act.
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Whether it is reasonably related to the original purpose of collection
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Whether further use or provision of personal information is foreseeable in light of the circumstances in which the personal information was collected or the processing practices.
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Whether it unfairly infringes on the interests of users
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Whether necessary measures to ensure security, such as pseudonymization or encryption, have been taken
2. Retention period and destruction of personal information
The company destroys personal information without delay when the user withdraws consent, the personal information retention period expires, or the processing purpose is achieved.
If the retention period for personal information agreed upon by the user has expired or the purpose of processing has been achieved, but personal information must be retained for a certain period of time in accordance with the laws and regulations, the personal information will be stored separately for that period in accordance with the provisions of the laws and regulations.
Information held
Items held
Retention period
Legal basis
Terms and conditions regarding contract cancellation or subscription cancellation, etc.
(Member) Mobile phone number, name
(Partner) Name, Phone Number, Email
5 years
Act on Consumer Protection in Electronic Commerce, etc.
Records of payment and supply of goods, etc.
(Member) Mobile phone number, name
(Partner) Name, Phone Number, Email
5 years
Act on Consumer Protection in Electronic Commerce, etc.
Records of consumer complaints or dispute resolution
Consultation content and personal information required for consultation
3 years
Act on Consumer Protection in Electronic Commerce, etc.
Records of display and advertising
(Member) Mobile phone number, name
(Partner) Name, Phone Number, Email
6
Act on Consumer Protection in Electronic Commerce, etc.
Website visit history
Email address, mobile phone number, access log, IP information, cookies, mobile device information
3 months
Communications Secrets Protection Act
The procedures and methods for destroying personal information are as follows:
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Destruction Procedure: Personal information will be destroyed without delay after the purpose of collection has been achieved, except in cases where it must be stored separately for a certain period of time in accordance with relevant laws.
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Destruction Method: Personal information stored in electronic file format is permanently destroyed in a way that prevents the records from being reused, and personal information printed on paper documents is destroyed by shredding or incineration.
In principle, the company uses users' personal information within the purposes stated in 1. Personal information collection items and purposes of use.
The status of personal information provision to third parties is as follows.
3. Provision of personal information to third parties
제공받는자
Purpose of provision
Provided items
Retention period
Service subscription stores
(List of third-party providers of personal information)
계약의 이행 및 서비스제공이용자 및 이용정 보확인,민원처리 등 소비자분쟁해결,매출 통계확인
휴대전화번호
서비스이용정보(사용자입력시)이름
동의철회 시 지체없이 파기
4. Entrusted processing of personal information
To ensure smooth service provision, the company entrusts personal information processing tasks as follows. When concluding an entrustment contract, the company specifies in the contract or other document matters related to responsibilities such as prohibition of processing personal information for purposes other than those entrusted, technical and administrative protection measures, restrictions on re-entrustment, management and supervision of the trustee, and compensation for damages. Furthermore, the company supervises the trustee to ensure the safe processing of personal information. The current status of personal information entrustment is as follows.
Trustee (sub-trustee)
Entrusted work details (sub-entrusted work details)
LG U+
Message sending related services
KICC, Hyosung FMS, Toss Payments
Electronic payment service
My Warehouse, CJ Korea Express
Product delivery, product installation, returns, refunds
Link Hub
Issuance of tax invoice
TWC
Customer Service
All signed
Provision of electronic signature services
B. Overseas
The data subject may refuse international transfer of personal information by contacting the personal information protection officer in writing, by phone, or by email, as outlined in "7. Personal Information Protection Officer and Remedies for Rights Infringement." If the data subject refuses the international transfer of personal information, the company will exclude the subject from international transfer. However, if the subject refuses the transfer, services requiring international transfer will be unavailable.
Trustee
Information Management Officer Contact Information
The country being transferred
Details of consignment work
Personal information items to be entrusted
Date and method of consignment
Retention period
Salesforce
USA
B2B Customer Relationship Management System (CRM)
Contact information, contract details
Transmission through the network at the time of service use
Upon withdrawal of consent or termination of the contract
Wix.comLtd.
Israel
Customer Service
Name, store name, contact information, inquiry details
Transmission through the network at the time of service consultation
Upon withdrawal of consent or termination of the contract
5. User rights and obligations and exercise methods
Users may exercise their rights to access, correct, delete, or suspend the processing of their personal information at any time.
Confirm consent to collection of personal information and receipt of marketing information
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You can review your consent details or withdraw your consent through the Now Waiting Personal Information Collection and Marketing Consent Confirmation page . Withdrawing consent will be considered membership cancellation, and your personal information will be immediately deleted.
However, in the cases below, withdrawal of consent, suspension of processing, correction, and deletion may not be possible.
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In cases where there are special provisions in the law or it is unavoidable to fulfill legal obligations
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If there is a risk of harming another person's body or life, or if there is a risk of unfairly infringing on another person's property or other interests.
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In cases where the service agreed upon with the user cannot be provided without processing personal information, and the user has not clearly expressed his/her intention to terminate the contract.
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Users have the right to have their personal information protected, but they also have a responsibility to protect themselves and not infringe on the personal information of others. Be careful not to leak personal information, including your mobile phone number. You must not transfer or lend personal information to others. Using someone else's personal information without permission may result in the loss of your membership and punishment under applicable laws.
6. Personal Information Protection Officer and Remedies for Rights Infringement
The company is responsible for overall management of personal information processing, and has designated a personal information protection officer and a personal information protection department to handle user complaints related to personal information processing, receive and process requests to view personal information, and provide remedies for damages. If you need to inquire about other personal information infringements, you can contact a government agency.
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Personal Information Protection Officer: Jaeheon Kim (CEO/CPO)
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Personal Information Protection Department: Business Operations Team (waiting@placen.com)
For any inquiries or complaints regarding personal information protection that arise while using the Now Waiting service, please contact the Personal Information Protection Manager or Customer Center.
Customer Center: 1522-5954 / waiting@placen.co.kr
7. Methods of relief for infringement of rights
To seek redress for personal information infringement, you may apply for dispute resolution or consultation with the Personal Information Dispute Mediation Committee, the Korea Internet & Security Agency's Personal Information Infringement Reporting Center, or other organizations. For other inquiries or reports of personal information infringement, please contact the organizations listed below.
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Personal Information Dispute Mediation Committee: (without area code) 1833-6972 ( https://www.kopico.go.kr/main/main.do )
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Personal Information Infringement Report Center: (without area code) 118 ( https://privacy.kisa.or.kr/main.do )
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Supreme Prosecutors' Office: (without area code) 1301 ( https://www.spo.go.kr/site/spo/main.do )
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National Police Agency: (without area code) 182 ( https://ecrm.police.go.kr/minwon/main )
8. 개인정보의 안전성 확보 조치
The company is taking the following measures to ensure the security of users' personal information.
The company complies with all legal requirements under the Personal Information Protection Act and strives to safely manage users' personal information through periodic internal and external security inspections.
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Administrative measures: Establishment and implementation of internal management plans, regular in-house training, internal audits, etc.
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Technical measures: Management of access rights to personal information processing systems, installation of access control systems, encryption of personal information, installation of security programs, etc.
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Physical measures: Access control to computer rooms, archives, etc.
9. Matters concerning the installation and operation of automatic personal information collection devices and their refusal.
Cookies are small pieces of information that a website sends to a user's browser (e.g., Edge, Chrome, Firefox, or other mobile browsers). The company uses cookies to store and retrieve user information. Cookies identify a user's computer or mobile device, but do not personally identify the user.
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Provide differentiated information for each device by loading advertising identifiers and device IDs into cookies.
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Analyze the frequency of access and duration of stay of members and non-members to identify users' preferences and areas of interest and utilize this for target marketing.
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We analyze details about the information you click on and the information you browse with interest to provide personalized services the next time you visit.
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Analyze members' habits and use them as a measure for service improvement, etc.
Users have choices regarding cookies and can opt out of cookie storage using the instructions below. However, opting out may result in difficulties using some services. If you wish to opt out of cookie collection, please follow the instructions below.
web browser
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Edge: Settings > Privacy, search, and services > Tracking prevention > Select whether to prevent tracking and the level
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Chrome: Settings > Privacy & Security > Third-party Cookies > Block Third-party Cookies
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Safari: Settings > Advanced > Block All Cookies
Mobile
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Android
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Chrome: Settings > Site settings > Third-party cookies > Choose whether to block third-party cookies
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Samsung Internet: Settings > Browsing history > Clear browsing data > Select Cookies and site data > Delete data
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iOS
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Chrome: Settings > Privacy & Security > Clear Browsing Data > Select Cookies & Site Data > Clear Browsing Data
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Safari: Settings > Safari > Advanced > Block all cookies
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10. 개인위치정보의 처리
The company protects users' personal location information in compliance with the Act on the Protection and Use of Location Information. For detailed information on the processing of personal location information, please refer to
The company uses personal location information to provide the following services to the personal location information subject, and does not store location information in the system during the personal location information processing process.
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Search results service using location information: To identify customers using the service within a specific store radius.
The company does not store personal location information, but if the purpose of processing personal location information is achieved and destruction becomes necessary in the future, the information will be destroyed in a way that makes it impossible to recover or reproduce, as described below.
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Personal information printed on paper: Shred or incinerate.
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Personal information stored in electronic file format: Deleted using technical methods that render the records unrecoverable.
The company does not provide personal location information to third parties. If it becomes necessary to provide personal location information to a third party designated by the individual, the company will take the following measures.
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Notify the recipient and purpose of provision to the personal location information subject in advance and obtain consent.
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Immediately notify the person receiving the personal location information, the date and time of provision, and the purpose of provision to the personal location information subject through the relevant communication terminal device that collected the personal location information.
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If the subject of personal location information uses a communication terminal device that does not have a text, voice, or video reception function, or requests in advance to be notified by a separate communication terminal device, e-mail, or electronic message, notification will be made by a communication terminal device, e-mail, or electronic message specifically designated in advance.
The rights and obligations of the company's guardians of children under the age of 8 and the methods of exercising them are as follows.
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In the event that a person with a duty of care for a child under the age of 8 (hereinafter referred to as “children under the age of 8”) agrees to the use or provision of personal location information for the purpose of protecting the life or body of the child under the age of 8, the Company shall deem the consent of the child to have been given.
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8 years old and under
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A person who is incompetent
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A person with a mental disability as defined in Article 2, Paragraph 2, Subparagraph 2 of the Welfare of Persons with Disabilities Act and who is a severely disabled person as defined in Article 2, Subparagraph 2 of the Act on Promotion of Employment of Persons with Disabilities and Vocational Rehabilitation (limited to a person registered as a disabled person as defined in Article 29 of the Welfare of Persons with Disabilities Act)
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A guardian who wishes to consent to the use or provision of personal location information for the protection of the life or body of a child under the age of 8 must submit a written consent form to the company along with a document proving that he or she is the guardian.
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If a guardian consents to the use or provision of personal location information of a child under the age of 8, the guardian may exercise all of the rights of the personal location information subject.
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The company has appointed a location information manager to protect location information and handle complaints related to location information.
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Location Information Manager: Jaeheon Kim
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Phone number: 1522-5954
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Email address: waiting@placen.com
11. 개인정보 처리방침의 개정과 그 공지
If the company changes its privacy policy, it will notify users through its website and take steps to ensure that users can easily view the changes at any time.
Notice Date: July 4, 2025
Effective Date: July 4, 2025
Revision Notice
Now Waiting Privacy Policy Revision Notice (July 4, 2025)
Hello. This is Place & Co., Ltd.
To provide better service, we would like to inform you that Now Waiting Service's privacy policy has been changed as follows.
▶ Personal Information Processing Policy Change and Effective Date: August 28, 2024
▶ Major changes to the personal information processing policy
・Change of mission, collection items, consignee, and department email address
We will always do our best to provide better service.
We ask for your continued interest and use of our services.
thank you