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Nowwaiting Privacy Policy

Place & Co., Ltd. (hereinafter referred to as the "Company") collects and processes the user's personal information in the process of providing the now-waiting service. The company considers the protection of users' personal information very important and strives to comply with related laws such as the Personal Information Protection Act, and establishes and discloses the following personal information processing policy to protect users' personal information and handle related grievances quickly and smoothly in accordance with Article 30 of the Personal Information Protection Act.

1. Personal Information Collection Items and Processing Purpose

The purpose of processing, collection items, and retention period of personal information collected by the company are as follows.

A. Member (Consent of the information subject)

Purpose of processing

Collection items

Collection items

・Performance of contracts and provision of services
・ Statistics and analysis of service usage information
・ Service improvement
・ Delivery of notices and guidance
・ Consultation, complaints, and civil affairs processing
・ Prevention of illegal and fraudulent use

<Mobile> When linking to KakaoTalk, mobile phone number, profile information (nickname/profile photo), email

<Mobile> When connecting to Naver, user identifier, mobile phone number, member name

(Mobile) When verifying your identity, enter your mobile phone number

(On-site) When waiting, please provide your mobile phone number and email address

When ordering (on-site), please provide your mobile phone number

Destroyed without delay upon withdrawal of consent or withdrawal

Providing information on personalized product and service benefits

Mobile phone number, email

Destroyed without delay upon withdrawal of consent or withdrawal

B. Service users (personal information that can be collected without consent)

Purpose of processing

Collection items

Retention period

Performance of contracts and provision of services (when waiting or making reservations)

Mobile phone number, name

Deleted within 5 days from the date of entry

C. Members provided by third parties (collected from other data subjects)

Where to get it

Purpose of processing

Collected items

Retention period

Shinsegae

Sign up and use the queue/reservation service

Mobile phone number

Withdrawal or withdrawal of consent without delay

Starfield, TimesSquare

Sign up for and use the queue/reservation service

Name, mobile phone number

Withdrawal or withdrawal of consent without delay

D. Affiliated stores

Legal basis

Purpose of processing

Collection target

Retention period

Article 15, Paragraph 1, Subparagraph 4 of the Personal Information Protection Act

(Contract performance, now waiting service)

  • Performance of contracts and provision of services

  • Billing, payment, collection

  • Delivery of notices and guidance

  • Consultation, Complaints, and Civil Affairs

< When filling out the application >

・ Business information (business name, business owner name, business registration number, business contact information, business address)

・Payer information (payer name, contact information, date of birth)

< When managing spots >

・ Store information (store name (branch name), representative contact information, mobile phone number, address, email)

・ Staff management (name, mobile phone number, email)

< When managing bills >

・ Tax invoice information (contact name, email address, contact information)

Until the end of the contract

Article 15, Paragraph 1, Subparagraph 4 of the Personal Information Protection Act

(Contract performance, Toss payment)

  • Performance of contracts and provision of services

  • Billing, payment, collection

  • Delivery of notices and guidance

  • Consultation, Complaints, and Civil Affairs

Name, email address, payer number (date of birth or business registration number), credit card number, credit card expiration date, first two digits of password

Until the end of the contract

Article 15, Paragraph 1, Subparagraph 4 of the Personal Information Protection Act

(Contract performance, CMS automatic transfer application)

・Performance of contracts and provision of services

・ Fee settlement, billing, collection, and collection

・ Delivery of notices and guidance

・ Consultation, complaints, and civil affairs processing

account transfer

Applicant information (name, business name, contact information, mobile phone number), financial information (bank name, depositor name, account number, business registration number, mobile phone number)

Credit card payment

Name, mobile phone number, payer number (date of birth or business registration number), credit card number, credit card expiration date, first two digits of password, email

Stored for 5 years after cancellation of automatic transfer application

Article 15, Paragraph 1, Subparagraph 4 of the Personal Information Protection Act (Contract Performance, Now Waiting)

Consultation Inquiry

Contact person's name, email, mobile phone number, store information (branch name, industry, region), inquiry details

Until the end of consultation inquiry
(However, if the contract is not completed, it will be kept for 1 year from the registration date)

  • Information can be automatically generated or collected in the course of using the service for purposes such as ensuring service stability, providing safe services, and restricting violations of laws and terms of use.

  • Service usage records, access logs, transaction records, IP information, cookies, bad and fraudulent usage records, mobile device information (model name, mobile carrier information, OS information, screen size, language and country information, advertising ID, device identification information, etc.)

  • Information necessary to identify illegal/unauthorized access to services and service applications and related records, records access attempts to services and service applications, and to verify the safe operating environment of services and service applications

In addition, according to the Personal Information Protection Act, the company may use personal information or provide it to a third party without the consent of the user, taking into account the following matters to the extent reasonably related to the original purpose of collection.

  • Is it reasonably relevant to the original purpose of collection

  • Is there any predictability of further use or provision of personal information in light of the circumstances or processing practices in which personal information has been collected

  • Whether it unduly infringes on the interests of users

  • Whether measures necessary for securing safety, such as processing pseudonyms or encryption, have been taken

2. Retention period and destruction of personal information

The company will destroy the personal information without delay if the user withdraws his/her consent or achieves the purpose of processing the personal information retention period.

If personal information must be stored for a certain period of time according to the law despite the expiration of the period of personal information agreed by the user or the purpose of processing has been achieved, the personal information will be stored separately according to the provisions of the law during that period.

Information held

Items held

Retention period

Legal basis

Terms and conditions regarding contract cancellation or subscription cancellation, etc.

(Member) Mobile phone number, name

(Partner) Name, Phone Number, Email

5 years

Act on Consumer Protection in Electronic Commerce, etc.

Records of payment and supply of goods, etc.

(Member) Mobile phone number, name

(Partner) Name, Phone Number, Email

5 years

Act on Consumer Protection in Electronic Commerce, etc.

Records of consumer complaints or dispute resolution

Consultation content and personal information required for consultation

3 years

Act on Consumer Protection in Electronic Commerce, etc.

Records of display and advertising

(Member) Mobile phone number, name

(Partner) Name, Phone Number, Email

6

Act on Consumer Protection in Electronic Commerce, etc.

Website visit history

Email address, mobile phone number, access log, IP information, cookies, mobile device information

3 months

Communications Secrets Protection Act

The procedure and method of destroying personal information are as follows

  • Repeal procedure : After achieving the purpose of personal information, it is destroyed without delay, except when it is required to keep it separately for a certain period of time according to the relevant laws and regulations.

  • How to destroy : Personal information stored in the form of electronic files is permanently destroyed in a way that cannot be reused, and personal information printed on paper documents is destroyed by grinding or incineration with a grinder.

3. Provision of personal information to third parties

The company uses the user's personal information within the purpose of use, which is guided by the items for collecting personal information and the purpose of use.

The status of providing personal information to third parties is as follows.

Recipient

Purpose of provision

Provided items

Retention period

Service subscription store

(List of third-party providers of personal information)

Contract performance and service provision, user and usage information confirmation, complaint handling, consumer dispute resolution, sales statistics confirmation

Mobile phone number

Service usage information (when entered by user) name

Destroy without delay upon withdrawal of consent

4. consignment processing of personal information

The company entrusts the processing of personal information to provide services smoothly as follows, and when signing a consignment contract, matters related to responsibility, such as prohibition of processing personal information other than the purpose of consignment, technical and administrative protection measures, re-entrustment restrictions, management and supervision of trustees, and compensation for damages, are specified in documents such as contracts and supervised whether the trustee handles personal information safely. The status of personal information consignment processing is as follows.

Trustee (sub-trustee)

Entrusted work details (sub-entrusted work details)

LG U+

Message sending related services

KICC, Hyosung FMS, Toss Payments

Electronic payment service

My Warehouse, CJ Korea Express

Product delivery, product installation, returns, refunds

Link Hub

Issuance of tax invoice

TWC

Customer Service

All signed

Provision of electronic signature services

A. Domestic​

B. Overseas

The company is transferring the user's personal information abroad to provide services, etc. as follows.

Trustee

Information Management Officer Contact Information

The country being transferred

Details of consignment work

Personal information items to be entrusted

Date and method of consignment

Retention period

Wix.comLtd.

Privacy@wix.com

Israel

Customer Service

Name, store name, contact information, inquiry details

Transmission through the network at the time of service consultation

Upon withdrawal of consent or termination of consignment contract

5. Rights and obligations of users and methods of exercise

Users can exercise their rights to view, correct, delete, and suspend personal information at any time to the company.

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Confirming consent to collecting personal information and receiving marketing

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  • You can view or withdraw your consent through the Nowwaiting Personal Information Collection and Marketing Acceptance page . Upon withdrawal of consent, it is considered membership withdrawal and your personal information will be deleted immediately.

 

However, in the following cases, withdrawal of consent, suspension of processing, correction, and deletion may not be possible.

  • Where there are special provisions in the statute or it is inevitable to fulfill the statutory obligations

  • ​

  • Where there is a risk of harming the body or life of another person or unreasonably infringing on the property and other interests of another person

  • Where the user fails to provide the services agreed with the user without processing personal information, and the user does not clearly state his/her intention to terminate the contract

In addition to the right to protect personal information, users also have an obligation to protect themselves and not to infringe on other people's personal information. Be careful not to leak personal information, including mobile phone numbers, and cannot transfer or lend personal information to others, and if you steal and use other people's personal information, you may lose your membership and be punished according to related laws.

6. Personal Information Protection Officer and method of remedy for infringement of rights and interests

The company is in charge of handling personal information, designates a personal information protection officer and a personal information protection department to handle user complaints, receive and process personal information access claims, and remedy damage. If you need counseling on personal information infringement, you can contact a state agency.

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  • Privacy Officer: Jaeheon Kim (CEO/CPO)

  • Personal Information Protection Department: Business Operation Team (waiting@placen.co.kr)

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For all personal information protection-related inquiries and complaints that occur when using the Nowwaiting service, please contact the Personal Information Protection Officer or Customer Center.

7. Remedies for infringement of rights and interests

In order to receive relief due to personal information infringement, you can apply for dispute resolution or counseling to the Personal Information Dispute Mediation Committee and the Personal Information Infringement Reporting Center of the Korea Internet & Security Agency. In addition, please contact the following institutions for reporting and consultation on other personal information infringement.

8. Measures to ensure the safety of personal information

The company is taking the following measures to ensure the safety of users' personal information.

The company complies with all legal requirements under the Privacy Act and strives to safely manage users' personal information through periodic internal/external security checks.

  • Management measures: Establishment and implementation of internal management plans, regular in-house training, self-audit, etc

  • Technical measures: Management of access rights to personal information processing systems, etc., installation of access control systems, encryption of personal information, installation of security programs, etc

  • Physical measures: Control of access to computer rooms, data storage rooms, etc

9. Matters concerning the installation and operation of automatic personal information collection devices and their refusal

A cookie is a small amount of information that a website sends to a user's browser (e.g., Edge, Chrome, Firefox, and other mobile browsers). The company uses cookies that store and find users' information from time to time. Cookies identify the user's computer or mobile device, but not the user personally.

The company uses cookies for the following purposes.

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  • Provide differentiated information for each device by loading an advertisement identifier and device ID on a cookie

  • By analyzing the frequency of access or stay of members and non-members, the user's preferences and areas of interest are identified and used for target marketing

  • It analyzes the details of the information you click on and the traces of the information you looked at with interest to provide personalized services on your next access

  • Analyzing the habits of members and using them as a measure for service reorganization, etc

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Users have options for cookies and can refuse to save them using the instructions below. However, if you refuse to save cookies, you may have difficulty using some services. If you would like to refuse to collect cookies, please check the guidance below.

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Web browser

  • Edge: Settings > Privacy, Search, and Services > Tracking Protection > Choose whether or not to track and level

  • Chrome: Settings > Privacy and Security > Third-Party Cookies > Blocking Third-Party Cookies

  • Safari : Settings > Advanced > Block All Cookies

Mobile

  • Android

    • Chrome : Settings > Site Settings > Third-Party Cookies > Block Third-Party Cookies

    • Samsung Internet: Settings > Internet Usage History > Delete Internet Usage History > Select Cookies and Site Data > Delete Data

  • iOS

    • Chrome: Settings > Privacy and Security > Delete Internet Usage History > Choose Cookie Site Data > Delete Internet Usage History remove

    • Safari: Settings > Safari > Advanced > Set All Cookies to Block set-up

10. Processing of personal location information

The company protects users' personal location information by complying with the law on the protection and use of location information. Details on the processing of personal location information can be found through the terms and conditions of use of location information.

The company uses personal location information for the purpose of providing the following services to the subject of personal location information and does not store location information in the system during the process of processing personal location information.

  • Service for providing search results using location information: Purpose of identifying customers who use the service within a specific store radius

The company does not store personal location information, but if it needs to be destroyed in the future by achieving the purpose of processing personal location information, we will destroy it in the following ways that cannot be restored or reproduced.

  • Personal information printed on paper: grind or incinerate with a grinder

  • Personal information stored in electronic file format: deleting records using non-reusable technical methods

The company is not providing personal location information to third parties. In the future, if it is necessary to provide it to a third party designated by the personal location information subject, the following measures will be taken.

  • The recipient and the purpose of the provision shall be notified in advance to the subject of personal location information, and consent shall be received

  • The person who receives personal location information from the relevant communication terminal device, the date and time of provision and the purpose of provision shall be notified immediately

  • If the personal location information subject uses a communication terminal device that does not have a text, voice, or video reception function or requests notification by a separate communication terminal device, e-mail or electronic message in advance, it shall be notified by a designated communication terminal device, e-mail or electronic message

The rights and obligations of the company's children under the age of 8 and the methods of exercising them are as follows.

  • If a person liable for protection of the following cases (hereinafter referred to as "children under the age of 8", etc.) agrees to use or provide personal location information for the protection of life or body of children under the age of 8, etc., the company shall deemed to have his/her consent.

    • a child under eight years of age

    • a rich person

    • A person with a mental disability under Article 2 (2) 2 of the Welfare of Persons with Disabilities Act and a person with a severe disability under Article 2 (2) 2 of the Employment Promotion and Vocational Rehabilitation Act (limited to those registered as persons with disabilities under Article 29 of the Welfare of Persons with Disabilities Act)

    • A person liable for protection who intends to consent to the use or provision of personal location information for the protection of life or body of a child under the age of 8 shall submit a written consent form to the company along with a document proving that he/she is a duty of protection.

    • If the person in charge of protection agrees to use or provide personal location information for children under the age of 8, etc., he/she may exercise the entire rights of the subject of personal location information.

The company designates a location information management manager to protect location information and handle complaints related to location information.

  • Director of Location Information Management: Jaeheon Kim

  • Phone number: 1522-5954

  • Email address: waiting@placen.co.kr

11. Revision of the Personal Information Processing Policy and its announcement

If the personal information processing policy is changed, the company will notify it on its website and take measures to make it easier for users to recognize the changes at any time.

Announcement Date: November 10, 2025

Effective date: November 10, 2025

Revision Notice

Guidance on the revision of the Nowwaiting Privacy Policy (2025.11.10)

In order to provide better services, Nowwaiting's personal information processing policy will be changed as follows.

 

  ▶ Change of personal information processing policy and effective date: November 10, 2025

  ▶ Major changes in personal information processing policy

      ・ Application of changes to overseas relocation trustees

 

We will always do our best to provide better services.

We ask for your continued service use and interest in the future.

 

Thank you.

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>Terms and conditions of the previous personal information processing policy (251110)

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