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Terms of Service

Article 1 (Purpose)
The purpose of these terms of service is to stipulate the rights, obligations, and liabilities of the place& (hereinafter referred to as the "Company") and the customers (hereinafter referred to as "user") regarding the use of the services provided by the Company (hereinafter referred to as the "service"), and other necessary matters.

Article 2 (Definitions)
The definitions of terminologies used in the terms of service are as follows:

"Service": Refers to the kiosk app or webpage provided by the Company, which includes mobile/offline reservation waiting systems, order systems using kiosks and POS, and point and coupon reward systems. This also includes other websites and service apps announced and provided by the Company in the future, not limited to the mentioned ones.
"User": Refers to an individual who intends to use the service by providing their mobile phone number or other required information and has entered into a service usage contract with the Company according to these terms of service.
"Affiliate": Refers to an entity that provides services to Users by entering into a service subscription contract with the Company and receiving services provided by the Company for the sale of its products/services.
"Coupon": Refers to a discount voucher or menu exchange voucher that allows users to receive a discount or exchange for specific menu items at affiliates when using the service, regardless of the form (online/mobile/offline). The type, usage method, and validity period of coupons may vary according to the policies of the Company or the affiliate.
“Reward”: Refers to the benefits provided to users by affiliates based on their service usage, where users can obtain reward points or stamps based on their service usage history at the affiliate. Rewarded points and stamps can be used for payment of goods or services at the respective affiliate. However, the type and content of the reward may vary according to the policies of the Company or the affiliate.
Any terminologies not defined in these terms of service shall be interpreted according to relevant laws and regulations.

Article 3 (Effectiveness and Amendment of Terms of Service)

These terms of service shall become effective for all users who wish to use the service. However, the terms of service of the service provider providing the service to the Company shall be applied for certain services instead of these terms of service.
These terms of service can be accessed by users when using the service, and the Company shall post the terms of service on the Company's homepage (https://nowwaiting.co) or within the kiosk service app for users to view them at any time.
Within the scope not violating relevant laws and regulations such as the 『Act on the Regulation of Terms and Conditions』, the 『Act on the Consumer Protection in Electronic Commerce』, the 『Framework Act on Electronic Documents and Transactions』, the 『Act on Promotion of Information and Communications Network Utilization and Information Protection』 (hereinafter referred to as the "Information and Communications Network Act"), and the 『Framework Act on Consumers』, the Company may amend these terms of service.
If the Company revises the terms of service, it shall notify users of the revised terms of service along with the effective date and reasons for the revision, through electronic means such as the company's homepage and the consent screen when using the service, starting from 30 days before the application date of the revised terms of service, along with the current terms of service.
It shall be deemed that the user has agreed to the revised terms of service if the user does not explicitly express their refusal until the application date of the revised terms of service, even if the Company notifies users clearly that if they do not express their refusal until the application date of the revised terms of service, their silence shall be considered as consent to the revised terms of service.
Users may discontinue using the service if they do not agree to the revised terms of service.
Users are responsible for exercising due diligence regarding any changes to the terms of service, and the Company shall not be liable for any damages incurred by users due to the changes in the terms of service.

Article 4 (Supplementary Rules and Relationship with Relevant Laws)

Any matters not specified in these terms of service or individual terms of service shall be governed by the regulations of relevant laws such as the 『Telecommunications Business Act』, the 『Act on the Consumer Protection in Electronic Commerce』, the 『Framework Act on Electronic Documents and Transactions』, the 『Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.』 (hereinafter referred to as the "Information and Communications Network Act"), and the 『Personal Information Protection Act』, as well as the detailed service guidelines set by the Company. Furthermore, the limitation of liability imposed by the Company as stipulated in these terms of service shall apply within the maximum extent permitted by relevant laws.
The Company may establish individual terms of service or operational principles for specific items within the service as deemed necessary. In cases where the content of these terms of service conflicts with that of individual terms of service or operational principles, the content of the individual terms of service or operational principles shall take precedence.

Article 5 (Application for Use and Acceptance)

The service usage contract is established when an individual who wishes to use the service enters their mobile phone number or other required information into the service, agrees to these terms of service, and the Company approves such application.
In the case of applications according to Paragraph 1, the Company may request identity verification through mobile phone number authentication or other means via a specialized agency for users to access certain services, if necessary.
The time of establishment of the service contract shall be when the Company indicates the 'registration completed' fact in the application process or notifies separately.
The Company may refuse to approve the following applications or terminate the service contract later in the following cases:
- Where false information or omissions are found in the registration details, or if the information of another person is used without authorization
- Where the applicant has previously lost the qualification for using the service due to the Company's terms of service
- Where the service is intended to be used for illegal purposes or to seek profits
- Where the application violates relevant laws or social order and good morals
- Where it is confirmed that the user's application violates this agreement or is illegal or unfair, or if the Company deems it necessary in reasonable judgment.
The Company may postpone the approval of the application in the following cases:
- Where there is no available capacity in the equipment due to the operation of the Company's services or if there are technical difficulties
- Where there are technical problems that may hinder from providing the service
- In other cases deemed necessary by the Company.

Article 6 (Collection and Protection of User Information)

The Company complies with personal information-related laws in providing services, collecting, using, storing, and providing user information accordingly.
Besides the information directly provided by users during the service usage process, the Company may collect, use, or provide other information in accordance with procedures stipulated by personal information protection laws or provide to third parties. In such cases, the Company obtains necessary consent from users as required by relevant laws or complies with the procedures prescribed by relevant laws.
The Company makes an effort to protect users' personal information in accordance with relevant laws and regulations related to personal information protection. Detailed information regarding the Company's handling of personal information can be checked at any time through the privacy policy.
The Company's privacy policy does not apply to sites linked to the official website or kiosk apps of the Company. It is the liability of users to verify the privacy policy of linked sites and third-party service providers regarding the processing of personal information. The Company does not assume any liability for this matter.

Article 7 (Use and Content of the Service)

The service refers to the mobile/offline reservation waiting system, order system using kiosks and POS, and point and coupon reward system provided by the Company to users as defined in Article 2, Paragraph 1. The service is not limited to the currently provided services and may be added/changed/modified in the future through additional development or partnerships with other companies. During this process, authentication procedures may be required to use some services.
The Company may change or discontinue all or part of the services provided for operational or technical reasons, such as difficulties in providing smooth services due to a decrease in users, deterioration of profitability, the necessity of transitioning to next-generation services due to technological advancements, or changes in Company policies related to providing service.
In the event of changes or discontinuation of the service content, methods of use, etc., the Company shall announce the details, reasons, and effective dates of the changes or discontinuation through the Company's website, service notices, separate pop-up screens, or other electronic means, so that users are adequately informed at least 30 days in advance.
In the event of the termination of all or part of the service according to this article, the Company shall not provide separate compensation to users unless otherwise specified in relevant laws and individual contracts (including terms of service).
The Company may conduct regular or ad hoc inspections as necessary to provide the service, and the timing of such inspections will be announced on the screen of services provided.

Article 8 (Restriction and Suspension of Service Use)

The Company may announce the changes in service content and delivery dates to users as specified in Article 3, Paragraph 4 of these terms of service, and may change and provide the service.
The Company may restrict or suspend all or part of the service in the following cases:
- Where the user fails to undergo the authentication process required to use certain services, or if the authentication information is confirmed to be forged, altered, or false
- Where the user disrupts the Company's sales activities
- Where it is necessary for system operation, such as regular system inspections, server expansion or replacement, and network instability
- Where it is impossible to provided the service normally due to power outages, equipment failures, service congestion, equipment maintenance or inspection, suspension, etc., of facilities-based telecommunications business entity
- Where the Company deems it inappropriate to continue providing the service for other significant reasons, or where there is force majeure such as natural disasters, national emergencies, etc.
In the event of service suspension under Paragraph 2, the Company shall notify users in accordance with the method specified in Article 3, Paragraph 4. However, it shall be post-noticed if it is impossible to provide prior notice due to reasons beyond the Company's control (such as service interruption due to causes not attributable to the operator, system downtime, etc.).
The Company shall not be liable for any problems arising from the changes or suspensions of service as per Paragraph 2.

Article 9 (Providing Information and Posting Advertisement)

The Company may post advertisements on the service screen or other related areas in connection with the operation of the service, and users agree to the posting of advertisements displayed on the service screen when using the service.
Depending on whether the user agrees to receive marketing information, the Company may provide tailored advertisements using the user's usage history, mobile phone number, and other information. Refer to the privacy policy for detailed information on this matter.
When users use advertisements posted on the service or utilize products provided by advertisers through promotional activities on the service, it constitutes a legal relationship solely between the user and the advertiser. Therefore, any disputes or issues arising between users and advertisers must be resolved directly between them, and the Company shall take no liability related to this matter.
The Company may provide various information deemed necessary during the user's service use through service announcements, notification messages, etc. However, except for transaction-related information and customer inquiries according to relevant laws, users may withdraw the consent for receiving marketing information mentioned above at any time by contacting the Company and its affiliates, its support center channels, or by other means. In such cases, the Company shall discontinue providing marketing
information. (Note: There may be a time lag in system updates.)

Article 10 (Rewards and Coupons)

Users may receive rewards and coupons based on their service usage history at affiliates according to the policies of the Company or its affiliates.
The types, contents, and issuance of rewards and coupons may vary depending on the policies of the Company or its affiliates.
Rewards and coupons may be categorized and distinguished based on the issuance target, issuance method, usage target, and other criteria. Details such as specific categories, discount amounts (or rates), reward criteria, usage methods, expiration dates, and restrictions will be displayed on the reward and coupon or service screen.
Rewards and coupons cannot be withdrawn as cash and will automatically invalidated when the displayed validity period expires, the service contract is terminated, or the user loses qualification.
Unless otherwise specified by the Company, rewards and coupons cannot be transferred to others and cannot be used for illegal purposes or activities. In case of violation, the Company may invalidate the user's discount coupons and record of rewards or suspend the user's qualification.
If it is confirmed that the user has obtained coupons and rewards by unlawful means, the Company may take measures such as revoking the user's rewards and coupons and initiating criminal prosecution.
Users are liable for checking the details and individual precautions (usage conditions) specified in the service and may use rewards and coupons according to the specified usage conditions.

Article 11 (Ownership of Rights)

The copyrights and intellectual property rights related to the service belong to the Company. However, works provided under partnership contracts are excluded.
The copyrights, trademarks, service marks, logos, and other intellectual property rights related to the service provided by the Company, including the design of the service, texts, scripts, graphics, and user-to-user transmission functions created by the Company, are owned by the Company or are held by the Company under the laws of Korea and other countries.
Users do not acquire ownership of the service or hold copyrights related to the service through these terms of service but rather receive permission from the Company to use the service. Users may only use the service for informational or personal purposes, as it is provided to acquire information or for personal use only.
Except for explicitly permitted usage, users cannot copy and distribute the function of mutual transmission between users of texts, scripts, and graphics created by the Company, and also cannot use, copy, or distribute user status information obtained through the service for commercial purposes.
The Company shall grant users the right to use the content according to the terms and conditions set by the Company related to the service, and users are not allowed to transfer, sell, or provide security interests in such rights.

Article 12 (Termination of Contract, etc.)

Users may request termination of the contract at any time, and the Company must process it promptly in accordance with relevant laws and regulations.
The Company may terminate the contract under any of the following circumstances:
- If the reasons for the refusal or termination of the Company's contract according to Article 5, Paragraph 4 are confirmed;
- Where the user infringes upon the rights, honor, credit, or other legitimate interests of the Company, other users, or third parties, or violates the laws of the Republic of Korea or public morals
- Where the user engages in or attempts to disrupt the smooth operation of the services provided by the Company
- Where the Company deems it necessary to refuse to provide services based on reasonable judgment;
Upon termination of the contract, except as provided in relevant laws and the privacy policy, all personal information and data of the user will be invalidated.
Upon termination of the contract, the user's reward and coupon records will be invalidated.
If the contract is terminated due to the user's fault, the user shall be liable for any damages incurred, and the Company shall be liable for such damages.

Article 13 (Company's Obligations)

The Company shall not engage in acts prohibited by relevant laws and these terms of service, or acts contrary to public morals, and shall make every effort to provide continuous and stable services.
The Company shall take measures to ensure safety, such as securing the safety of personal information, in order to allow users to use the services safely. It shall comply with its personal information handling policy, refrain from disclosing or distributing users' personal information to third parties without their consent, and make efforts to protect such information.
If a user incurs damages due to the services provided by the Company, the Company shall be liable for such damages only if they result from the Company's intentional or negligent acts, and such liability shall be limited to direct damages.

Article 14 (User's Obligations)

Users must comply with other relevant laws, the regulations of these terms of service, cautions and notices provided for use, and any notifications from the Company, and must not engage in any acts that disrupt the Company's operations.
Users may not transfer or donate their rights to use the service or any other status under the service contract to a third party, nor may they provide them as collateral.
Users must not engage in the following actions related to the use of the service. If a user causes damages to the Company or a third party by engaging in any of the following actions, the user shall be liable for such damages and the Company must be exempt from liability:
- Providing false information during application or change in information
- Using others' information
- Collecting personal information and account information of other users
- Using the service in a manner that differs from normal usage, such as using automated access programs or causing server overload, thereby disrupting the Company's normal service
- Granting access rights to third parties other than themselves
- Engaging in any illegal or unfair acts
Users must comply with relevant laws, the provisions of these terms of service, usage guides, and any announcements made by the Company, and must not engage in any actions that disrupt the Company's operations.
Users are liable for managing their mobile phone numbers, and any civil or criminal liability arising from negligence of such management shall be held by the users themselves.
If benefits received under the user's mobile phone number are deleted due to a change in the user's mobile phone number, reissuance is not possible. The user is liable for storing and transferring benefits when changing their mobile phone number.

Article 15 (Exemption of Liability Due to Affiliate's Fault)

If rewards and coupons provided to users become unusable due to reasons such as the suspension of business, closure, or withdrawal of services by an affiliate, the Company shall not be liable for any user damages.
The Company shall not intervene in any disputes arising between affiliates and users regarding service usage due to affiliates' fault, etc.

Article 16 (Limitation of Liability)

The Company shall be exempt from liability for providing services in the event of force majeure or circumstances equivalent thereto where the service cannot be provided.
The Company shall not be liable for any service disruptions caused by the user's fault.
The Company shall not be liable for the reliability, accuracy, or other aspects of the information, data, or facts posted by users regarding the service.
The Company shall be exempt from liability for transactions between users or between users and third parties conducted through the service.
The Company shall not be liable for free services provided unless otherwise stipulated by relevant laws.
The Company shall not monitor or take any liability for the content and quality of products or services advertised by third parties within the service screens or linked websites.
The Company, its employees, and agents shall not be liable for damages arising from the following:
- Damages resulting from false or inaccurate user information
- Personal damages incurred during the process of accessing or using the service, regardless of property or cause
- Damages caused by unauthorized access to servers or illegal use of servers by third parties
- Damages caused by unlawful interference or interruption of transmission to or from servers by third parties
- Damages caused by viruses, spyware, or other malicious programs transmitted or distributed illegally using the service by third parties
- Damages caused by errors, omissions, or destruction of transmitted data
- Various civil or criminal liabilities arising from defamation or other illegal acts during user registration or service use
- Damages resulting from not providing services due to inevitable circumstances such as telecommunications equipment failure, network congestion, hacking by third parties, etc.
- Damages caused by the leakage of the user's mobile phone number or other personal information to third parties due to the user's negligence in management;
- Damages caused by the restricted and suspended use of service by the Company according to Article 8
- In cases other than damages caused by the Company's fault

Article 17 (Compensation)

Users who cause damage to the Company by violating the regulations of these terms of service must compensate the Company for all damages incurred.
If a user engages in illegal acts or violates these terms of service while using the service, causing the Company to receive various objections, including claims for damages or lawsuits from third parties other than the user, the user must exempt the Company from liability and compensate with their own liability and expense. If the Company is not exempted from the liability, the user must compensate the Company for all damages incurred.

Article 18 (Dispute Mediation and Competent Court)
Any disputes arising between the Company and users regarding these terms of service shall be governed by the laws of the Republic of Korea, and the competent court shall be the court having jurisdiction over the Company's address.
Addendum

- These terms of service shall be effective from July 4, 2025.

"User": Refers to an individual who intends to use the service by providing their mobile phone number or other required information and has entered into a service usage contract with the Company according to these terms of service.

"Affiliate": Refers to an entity that provides services to Users by entering into a service subscription contract with the Company and receiving services provided by the Company for the sale of its products/services.

Any terminologies not defined in these terms of service shall be interpreted according to relevant laws and regulations.

Article 3 (Effectiveness and Amendment of Terms of Service)

These terms of service shall become effective for all users who wish to use the service. However, the terms of service of the service provider providing the service to the Company shall be applied for certain services instead of these terms of service.

These terms of service can be accessed by users when using the service, and the Company shall post the terms of service on the Company's homepage (https://nowwaiting.co) or within the kiosk service app for users to view them at any time.

Users may discontinue using the service if they do not agree to the revised terms of service.

Users are responsible for exercising due diligence regarding any changes to the terms of service, and the Company shall not be liable for any damages incurred by users due to the changes in the terms of service.

Article 4 (Supplementary Rules and Relationship with Relevant Laws)

Article 5 (Application for Use and Acceptance)

The service usage contract is established when an individual who wishes to use the service enters their mobile phone number or other required information into the service, agrees to these terms of service, and the Company approves such application.

In the case of applications according to Paragraph 1, the Company may request identity verification through mobile phone number authentication or other means via a specialized agency for users to access certain services, if necessary.

The time of establishment of the service contract shall be when the Company indicates the 'registration completed' fact in the application process or notifies separately.

The Company may refuse to approve the following applications or terminate the service contract later in the following cases:

Where false information or omissions are found in the registration details, or if the information of another person is used without authorization

Where the applicant has previously lost the qualification for using the service due to the Company's terms of service

Where the service is intended to be used for illegal purposes or to seek profits

Where the application violates relevant laws or social order and good morals

Where it is confirmed that the user's application violates this agreement or is illegal or unfair, or if the Company deems it necessary in reasonable judgment.

The Company may postpone the approval of the application in the following cases:

Where there is no available capacity in the equipment due to the operation of the Company's services or if there are technical difficulties

Where there are technical problems that may hinder from providing the service

In other cases deemed necessary by the Company.

Article 6 (Collection and Protection of User Information)

The Company complies with personal information-related laws in providing services, collecting, using, storing, and providing user information accordingly.

The Company makes an effort to protect users' personal information in accordance with relevant laws and regulations related to personal information protection. Detailed information regarding the Company's handling of personal information can be checked at any time through the privacy policy.

Article 7 (Use and Content of the Service)

In the event of the termination of all or part of the service according to this article, the Company shall not provide separate compensation to users unless otherwise specified in relevant laws and individual contracts (including terms of service).

The Company may conduct regular or ad hoc inspections as necessary to provide the service, and the timing of such inspections will be announced on the screen of services provided.

Article 8 (Restriction and Suspension of Service Use)

The Company may announce the changes in service content and delivery dates to users as specified in Article 3, Paragraph 4 of these terms of service, and may change and provide the service.

The Company may restrict or suspend all or part of the service in the following cases:

Where the user fails to undergo the authentication process required to use certain services, or if the authentication information is confirmed to be forged, altered, or false

Where the user disrupts the Company's sales activities

Where it is necessary for system operation, such as regular system inspections, server expansion or replacement, and network instability

Where it is impossible to provided the service normally due to power outages, equipment failures, service congestion, equipment maintenance or inspection, suspension, etc., of facilities-based telecommunications business entity

Where the Company deems it inappropriate to continue providing the service for other significant reasons, or where there is force majeure such as natural disasters, national emergencies, etc.

The Company shall not be liable for any problems arising from the changes or suspensions of service as per Paragraph 2.

Article 9 (Providing Information and Posting Advertisement)

The Company may post advertisements on the service screen or other related areas in connection with the operation of the service, and users agree to the posting of advertisements displayed on the service screen when using the service.

Depending on whether the user agrees to receive marketing information, the Company may provide tailored advertisements using the user's usage history, mobile phone number, and other information. Refer to the privacy policy for detailed information on this matter.

Article 10 (Rewards and Coupons)

Users may receive rewards and coupons based on their service usage history at affiliates according to the policies of the Company or its affiliates.

The types, contents, and issuance of rewards and coupons may vary depending on the policies of the Company or its affiliates.

Rewards and coupons cannot be withdrawn as cash and will automatically invalidated when the displayed validity period expires, the service contract is terminated, or the user loses qualification.

Unless otherwise specified by the Company, rewards and coupons cannot be transferred to others and cannot be used for illegal purposes or activities. In case of violation, the Company may invalidate the user's discount coupons and record of rewards or suspend the user's qualification.

If it is confirmed that the user has obtained coupons and rewards by unlawful means, the Company may take measures such as revoking the user's rewards and coupons and initiating criminal prosecution.

Users are liable for checking the details and individual precautions (usage conditions) specified in the service and may use rewards and coupons according to the specified usage conditions.

Article 11 (Ownership of Rights)

The copyrights and intellectual property rights related to the service belong to the Company. However, works provided under partnership contracts are excluded.

Except for explicitly permitted usage, users cannot copy and distribute the function of mutual transmission between users of texts, scripts, and graphics created by the Company, and also cannot use, copy, or distribute user status information obtained through the service for commercial purposes.

The Company shall grant users the right to use the content according to the terms and conditions set by the Company related to the service, and users are not allowed to transfer, sell, or provide security interests in such rights.

Article 12 (Termination of Contract, etc.)

Users may request termination of the contract at any time, and the Company must process it promptly in accordance with relevant laws and regulations.

The Company may terminate the contract under any of the following circumstances:

If the reasons for the refusal or termination of the Company's contract according to Article 5, Paragraph 4 are confirmed;

Where the user infringes upon the rights, honor, credit, or other legitimate interests of the Company, other users, or third parties, or violates the laws of the Republic of Korea or public morals

Where the user engages in or attempts to disrupt the smooth operation of the services provided by the Company

Where the Company deems it necessary to refuse to provide services based on reasonable judgment;

Upon termination of the contract, except as provided in relevant laws and the privacy policy, all personal information and data of the user will be invalidated.

Upon termination of the contract, the user's reward and coupon records will be invalidated.

If the contract is terminated due to the user's fault, the user shall be liable for any damages incurred, and the Company shall be liable for such damages.

Article 13 (Company's Obligations)

The Company shall not engage in acts prohibited by relevant laws and these terms of service, or acts contrary to public morals, and shall make every effort to provide continuous and stable services.

If a user incurs damages due to the services provided by the Company, the Company shall be liable for such damages only if they result from the Company's intentional or negligent acts, and such liability shall be limited to direct damages.

Article 14 (User's Obligations)

Users must comply with other relevant laws, the regulations of these terms of service, cautions and notices provided for use, and any notifications from the Company, and must not engage in any acts that disrupt the Company's operations.

Users may not transfer or donate their rights to use the service or any other status under the service contract to a third party, nor may they provide them as collateral.

Users must not engage in the following actions related to the use of the service. If a user causes damages to the Company or a third party by engaging in any of the following actions, the user shall be liable for such damages and the Company must be exempt from liability:

Providing false information during application or change in information

Using others' information

Collecting personal information and account information of other users

Using the service in a manner that differs from normal usage, such as using automated access programs or causing server overload, thereby disrupting the Company's normal service

Granting access rights to third parties other than themselves

Engaging in any illegal or unfair acts

Users must comply with relevant laws, the provisions of these terms of service, usage guides, and any announcements made by the Company, and must not engage in any actions that disrupt the Company's operations.

Users are liable for managing their mobile phone numbers, and any civil or criminal liability arising from negligence of such management shall be held by the users themselves.

If benefits received under the user's mobile phone number are deleted due to a change in the user's mobile phone number, reissuance is not possible. The user is liable for storing and transferring benefits when changing their mobile phone number.

Article 15 (Exemption of Liability Due to Affiliate's Fault)

If rewards and coupons provided to users become unusable due to reasons such as the suspension of business, closure, or withdrawal of services by an affiliate, the Company shall not be liable for any user damages.

Article 18 (Dispute Mediation and Competent Court)
Any disputes arising between the Company and users regarding these terms of service shall be governed by the laws of the Republic of Korea, and the competent court shall be the court having jurisdiction over the Company's address.
Addendum